LEADER 00000nam 2200277 a 4500
001 1874784523
007 t
008 030626s1996 enka r 000 eng d
020 1874784523
040 CURLBL
050 4 HF 5549.5 P35 F5
082 04 338.4|220
100 1 Fitzgerald, Lin.
245 10 Performance measurement in service industries :|bmaking it
work /|cLin Fitzgerald, Philip Moon.
260 London :|bChartered Institute of Management Accountants,
|c1996.
300 110p.
650 0 Service industries|xQuality control.
650 0 Service industries|xManagement.
650 0 Customer services|xManagement.
650 0 Performance standards|xManagement.
650 0 Industrial efficiency|xManagement.
700 1 Moon, Philip.
710 2 Chartered Institute of Management Accountants.
