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BJL CLASSMARK
KDL CLASSMARK
PERIODICAL TITLE
ISN
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BJL, Hull
KDL, Scarborough
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AUTHORS (1-2 of 2)
Naumann Earl
1
Mark
Creating customer value : the path to sustainable competitive advantage.
Naumann, Earl.
USA : Thomson Executive Press, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 N3
8 WEEK LOAN
AVAILABLE
2
Mark
Customer satisfaction measurement and management : using the voice of the customer.
Naumann, Earl.
Ohio : Thomson Executive Press, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.812 NAU
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