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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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AUTHORS (1-2 of 2)
Newell Frederick 1926
1
Mark
Loyalty.com : customer relationship management in the new era of Internet marketing.
Newell, Frederick, 1926-
New York : McGraw-Hill, 2000.
2000
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.1265 N5
8 WEEK LOAN
AVAILABLE
2
Mark
Why CRM doesn't work : how to win by letting customers manage the relationship.
Newell, Frederick, 1926-
Princeton, N.J. : Bloomberg Press, c2003.
c2003
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 N5
8 WEEK LOAN
AVAILABLE
