LEADER 00000nam 2200217 a 4500
001 1703100x
003 UkHlHU
007 t
008 000
020 0113306911
040 UkHlHU
050 4 HF 5415.53 N6
100 1 Niessen, Jan.
245 10 Service level management :|bcustomer focused /|cJan
Niessen, Paul Oldenburg.
260 London :|bStationery Office/CCTA,|c1997.
300 106p.
440 0 IT infrastructure library
650 0 Customer services.
650 0 Service-level agreements.
700 1 Oldenburg, Paul.
830 0 ITIL
|