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Record:
Author
Niessen, Jan.
Title
Service level management : customer focused / Jan Niessen, Paul Oldenburg.
Publication Info
London : Stationery Office/CCTA, 1997.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.53 N6
8 WEEK LOAN
AVAILABLE
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Descript
106p.
ISBN
0113306911
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Author
Niessen, Jan.
Series
IT infrastructure library
ITIL
Subject
Customer services.
Service-level agreements.
Alt author
Oldenburg, Paul.
Descript
106p.
ISBN
0113306911
Author
Niessen, Jan.
Series
IT infrastructure library
ITIL
Subject
Customer services.
Service-level agreements.
Alt author
Oldenburg, Paul.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.53 N6
8 WEEK LOAN
AVAILABLE
Subject
Customer services.
Service-level agreements.
Descript
106p.
Alt author
Oldenburg, Paul.
ISBN
0113306911
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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