LEADER 00000nam 2200217 a 4500 001 1703100x 003 UkHlHU 007 t 008 000 020 0113306911 040 UkHlHU 050 4 HF 5415.53 N6 100 1 Niessen, Jan. 245 10 Service level management :|bcustomer focused /|cJan Niessen, Paul Oldenburg. 260 London :|bStationery Office/CCTA,|c1997. 300 106p. 440 0 IT infrastructure library 650 0 Customer services. 650 0 Service-level agreements. 700 1 Oldenburg, Paul. 830 0 ITIL
|