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AUTHORS (1-2 of 2)
Parasuraman A
1
Mark
  Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
New York : Free Press, 1990.   		1990
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z4  8 WEEK LOAN  AVAILABLE
2
Mark
  Marketing research
Parasuraman, A.
New York : Houghton-Mifflin, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.2 P2  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.2 P2  8 WEEK LOAN  AVAILABLE
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