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Author Parmenter, David.
Title Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter.
Publication Info Hoboken, N.J. : Wiley ; Chichester : John Wiley [distributor], c2010.
Edition 2nd ed.


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Descript xix, 299 p. : ill.
Edition 2nd ed.
Contents Preface ix Acknowledgments xix CHAPTER 1 Introduction 1 Key Result Indicators 2 Performance and Result Indicators 3 Key Performance Indicators 4 Management Models that Have a Profound Impact on KPIs 16 Definitions 24 Notes 27 CHAPTER 2 Foundation Stones for Implementing Key Performance Indicators 29 Four Foundation Stones Guiding the Development and Use of KPIs 29 Defining Vision, Mission, and Strategy 37 Note 39 CHAPTER 3 Developing and Using KPIs: A 12-Step Model 41 Step 1: Senior Management Team Commitment 41 Step 2: Establishing a Winning KPI Project Team 51 Step 3: Establishing a "Just Do It" Culture and Process 55 Step 4: Setting Up a Holistic KPI Development Strategy 62 Step 5: Marketing the KPI System to All Employees 67 Step 6: Identifying Organization-Wide Critical Success Factors 74 Step 7: Recording Performance Measures in a Database 74 Step 8: Selecting Team-Level Performance Measures 77 Step 9: Selecting Organizational Winning KPIs 86 Step 10: Developing the Reporting Framework at All Levels 88 Step 11: Facilitating the Use of Winning KPIs 96 Step 12: Refining KPIs to Maintain Their Relevance 101 Notes 105 CHAPTER 4 KPI Team Resource Kit 107 Using This Resource Kit 107 Step 1 Worksheet: Senior Management Team Commitment 108 Step 2 Worksheet: Establishing a Winning KPI Team 115 Step 3 Worksheet: Establish a "Just Do It" Culture and Process for This Project 119 Step 4 Worksheet: Setting Up a Holistic KPI Development Strategy 122 Step 5 Worksheet: Marketing the KPI System to All Employees 125 Step 6 Worksheet: Identifying Organization-wide CSFs 132 Step 7 Worksheet: Comprehensive Recording of Measures within the Database 132 Step 8 Worksheet: Selecting Team Performance Measures 133 Step 9 Worksheet: Selecting Organization-wide Winning KPIs 141 Step 10 Worksheet: Developing Display, Reporting, and Review Frameworks at All Levels 143 Step 11 Worksheet: Facilitating the Use of KPIs 146 Step 12 Worksheet: Refining KPIs to Maintain Their Relevance 146 CHAPTER 5 Templates for Reporting Performance Measures 155 Reporting Key Result Indicators in a Dashboard to the Board 155 Reporting Performance Measures to Management 163 Reporting Performance Measures to Staff 169 Graph Format Examples 172 Notes 184 CHAPTER 6 Facilitator's Resource Kit 185 Remember the Fundamentals 185 KPI Typical Questions and Answers 187 CHAPTER 7 Critical Success Factors Kit 199 Benefits of Understanding Your Organization's CSFs 200 Relevant Success Factors 204 Step 6: Identifying Organization-wide Critical Success Factors 205 Finding the CSFs through a Relationship Mapping Process 212 How I Organize the Critical Success Factor Workshop 213 Note 222 Appendix 7A: Where to Look for Your Success Factors 222 Appendix 7B: Letter Invite from the CEO 224 Appendix 7C: Success Factors Workshop Planning Checklist 225 Appendix 7D: Workshop Instructions 227 Appendix 7E: Success Factor Matrix 233 CHAPTER 8 Brainstorming Performance Measures 241 CHAPTER 9 Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit Organizations 243 Small-to-Medium Enterprises 243 Not-for-Profit Organizations 246 CHAPTER 10 Implementation Lessons 253 How to Implement Winning KPIs in 16 Weeks 253 Notes 265 Epilogue: Electronic Media Available to You 267 Appendix: Performance Measures Database 269 Index 295
Note 400 annual accesses. UkHlHU
ISBN 9780470593196 (e-book)
9780470545157 (hbk.)
 Click on the terms below to find similar items in the catalogue
Author Parmenter, David.
Subject Performance technology.
Performance standards.
Organizational effectiveness.
Descript xix, 299 p. : ill.
Edition 2nd ed.
Contents Preface ix Acknowledgments xix CHAPTER 1 Introduction 1 Key Result Indicators 2 Performance and Result Indicators 3 Key Performance Indicators 4 Management Models that Have a Profound Impact on KPIs 16 Definitions 24 Notes 27 CHAPTER 2 Foundation Stones for Implementing Key Performance Indicators 29 Four Foundation Stones Guiding the Development and Use of KPIs 29 Defining Vision, Mission, and Strategy 37 Note 39 CHAPTER 3 Developing and Using KPIs: A 12-Step Model 41 Step 1: Senior Management Team Commitment 41 Step 2: Establishing a Winning KPI Project Team 51 Step 3: Establishing a "Just Do It" Culture and Process 55 Step 4: Setting Up a Holistic KPI Development Strategy 62 Step 5: Marketing the KPI System to All Employees 67 Step 6: Identifying Organization-Wide Critical Success Factors 74 Step 7: Recording Performance Measures in a Database 74 Step 8: Selecting Team-Level Performance Measures 77 Step 9: Selecting Organizational Winning KPIs 86 Step 10: Developing the Reporting Framework at All Levels 88 Step 11: Facilitating the Use of Winning KPIs 96 Step 12: Refining KPIs to Maintain Their Relevance 101 Notes 105 CHAPTER 4 KPI Team Resource Kit 107 Using This Resource Kit 107 Step 1 Worksheet: Senior Management Team Commitment 108 Step 2 Worksheet: Establishing a Winning KPI Team 115 Step 3 Worksheet: Establish a "Just Do It" Culture and Process for This Project 119 Step 4 Worksheet: Setting Up a Holistic KPI Development Strategy 122 Step 5 Worksheet: Marketing the KPI System to All Employees 125 Step 6 Worksheet: Identifying Organization-wide CSFs 132 Step 7 Worksheet: Comprehensive Recording of Measures within the Database 132 Step 8 Worksheet: Selecting Team Performance Measures 133 Step 9 Worksheet: Selecting Organization-wide Winning KPIs 141 Step 10 Worksheet: Developing Display, Reporting, and Review Frameworks at All Levels 143 Step 11 Worksheet: Facilitating the Use of KPIs 146 Step 12 Worksheet: Refining KPIs to Maintain Their Relevance 146 CHAPTER 5 Templates for Reporting Performance Measures 155 Reporting Key Result Indicators in a Dashboard to the Board 155 Reporting Performance Measures to Management 163 Reporting Performance Measures to Staff 169 Graph Format Examples 172 Notes 184 CHAPTER 6 Facilitator's Resource Kit 185 Remember the Fundamentals 185 KPI Typical Questions and Answers 187 CHAPTER 7 Critical Success Factors Kit 199 Benefits of Understanding Your Organization's CSFs 200 Relevant Success Factors 204 Step 6: Identifying Organization-wide Critical Success Factors 205 Finding the CSFs through a Relationship Mapping Process 212 How I Organize the Critical Success Factor Workshop 213 Note 222 Appendix 7A: Where to Look for Your Success Factors 222 Appendix 7B: Letter Invite from the CEO 224 Appendix 7C: Success Factors Workshop Planning Checklist 225 Appendix 7D: Workshop Instructions 227 Appendix 7E: Success Factor Matrix 233 CHAPTER 8 Brainstorming Performance Measures 241 CHAPTER 9 Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit Organizations 243 Small-to-Medium Enterprises 243 Not-for-Profit Organizations 246 CHAPTER 10 Implementation Lessons 253 How to Implement Winning KPIs in 16 Weeks 253 Notes 265 Epilogue: Electronic Media Available to You 267 Appendix: Performance Measures Database 269 Index 295
Note 400 annual accesses. UkHlHU
ISBN 9780470593196 (e-book)
9780470545157 (hbk.)
Author Parmenter, David.
Subject Performance technology.
Performance standards.
Organizational effectiveness.

Subject Performance technology.
Performance standards.
Organizational effectiveness.
Descript xix, 299 p. : ill.
Contents Preface ix Acknowledgments xix CHAPTER 1 Introduction 1 Key Result Indicators 2 Performance and Result Indicators 3 Key Performance Indicators 4 Management Models that Have a Profound Impact on KPIs 16 Definitions 24 Notes 27 CHAPTER 2 Foundation Stones for Implementing Key Performance Indicators 29 Four Foundation Stones Guiding the Development and Use of KPIs 29 Defining Vision, Mission, and Strategy 37 Note 39 CHAPTER 3 Developing and Using KPIs: A 12-Step Model 41 Step 1: Senior Management Team Commitment 41 Step 2: Establishing a Winning KPI Project Team 51 Step 3: Establishing a "Just Do It" Culture and Process 55 Step 4: Setting Up a Holistic KPI Development Strategy 62 Step 5: Marketing the KPI System to All Employees 67 Step 6: Identifying Organization-Wide Critical Success Factors 74 Step 7: Recording Performance Measures in a Database 74 Step 8: Selecting Team-Level Performance Measures 77 Step 9: Selecting Organizational Winning KPIs 86 Step 10: Developing the Reporting Framework at All Levels 88 Step 11: Facilitating the Use of Winning KPIs 96 Step 12: Refining KPIs to Maintain Their Relevance 101 Notes 105 CHAPTER 4 KPI Team Resource Kit 107 Using This Resource Kit 107 Step 1 Worksheet: Senior Management Team Commitment 108 Step 2 Worksheet: Establishing a Winning KPI Team 115 Step 3 Worksheet: Establish a "Just Do It" Culture and Process for This Project 119 Step 4 Worksheet: Setting Up a Holistic KPI Development Strategy 122 Step 5 Worksheet: Marketing the KPI System to All Employees 125 Step 6 Worksheet: Identifying Organization-wide CSFs 132 Step 7 Worksheet: Comprehensive Recording of Measures within the Database 132 Step 8 Worksheet: Selecting Team Performance Measures 133 Step 9 Worksheet: Selecting Organization-wide Winning KPIs 141 Step 10 Worksheet: Developing Display, Reporting, and Review Frameworks at All Levels 143 Step 11 Worksheet: Facilitating the Use of KPIs 146 Step 12 Worksheet: Refining KPIs to Maintain Their Relevance 146 CHAPTER 5 Templates for Reporting Performance Measures 155 Reporting Key Result Indicators in a Dashboard to the Board 155 Reporting Performance Measures to Management 163 Reporting Performance Measures to Staff 169 Graph Format Examples 172 Notes 184 CHAPTER 6 Facilitator's Resource Kit 185 Remember the Fundamentals 185 KPI Typical Questions and Answers 187 CHAPTER 7 Critical Success Factors Kit 199 Benefits of Understanding Your Organization's CSFs 200 Relevant Success Factors 204 Step 6: Identifying Organization-wide Critical Success Factors 205 Finding the CSFs through a Relationship Mapping Process 212 How I Organize the Critical Success Factor Workshop 213 Note 222 Appendix 7A: Where to Look for Your Success Factors 222 Appendix 7B: Letter Invite from the CEO 224 Appendix 7C: Success Factors Workshop Planning Checklist 225 Appendix 7D: Workshop Instructions 227 Appendix 7E: Success Factor Matrix 233 CHAPTER 8 Brainstorming Performance Measures 241 CHAPTER 9 Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit Organizations 243 Small-to-Medium Enterprises 243 Not-for-Profit Organizations 246 CHAPTER 10 Implementation Lessons 253 How to Implement Winning KPIs in 16 Weeks 253 Notes 265 Epilogue: Electronic Media Available to You 267 Appendix: Performance Measures Database 269 Index 295
Note 400 annual accesses. UkHlHU
ISBN 9780470593196 (e-book)
9780470545157 (hbk.)
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