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AUTHORS (1-2 of 2)
Payne Sheila
1
Mark
  Delivering customer service : a practical guide to managing successful customer relationships.
Payne, Sheila.
Oxford : How To Books, 1999.  
1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5415.5 P3  4 WEEK LOAN  AVAILABLE
2
Mark
  A Post-Graduate's Guide to Doing a Literature Review : In Health and Social Care.
Aveyard, Helen.
Maidenhead : McGraw-Hill Education, 2021. -Access this resource online
2021
EBOOKS
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