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006    m     o  d |       
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008    180104t20132013enka    ob    001 0 eng d 
020    |z9780273774976 (PDF) 
020    |z9780273781073 (eText) 
035    (MiAaPQ)EBC5173944 
035    (Au-PeEL)EBL5173944 
035    (CaPaEBR)ebr11478613 
035    (CaONFJC)MIL515960 
035    (OCoLC)962889572 
040    MiAaPQ|beng|erda|epn|cMiAaPQ|dMiAaPQ 
050  4 HF5415.5|b.P445 2013 
082 0  658.8/12|223 
100 1  Peelen, Ed,|eauthor. 
245 10 Customer relationship management /|cEd Peelen and Rob 
       Beltman. 
250    Second edition. 
264  1 Harlow, England :|bPearson,|c2013. 
264  4 |c©2013 
300    1 online resource (414 pages) :|bcolor illustrations, 
       tables 
336    text|2rdacontent 
337    computer|2rdamedia 
338    online resource|2rdacarrier 
650  0 Customer relations|xManagement. 
700 1  Beltman, Rob,|eauthor. 
776 08 |iPrint version:|aPeelen, Ed.|tCustomer relationship 
       management.|bSecond edition.|dHarlow, England : Pearson, 
       c2013 |hxix, 413 pages |z9780273774952 |w2013023098 
856 40 |uhttps://ebookcentral.proquest.com/lib/hull/
       detail.action?docID=5173944|zClick to View 
921    3U 
925    Turnaway 8/2/23. Too expensive to add licenses. MB  
940    GU eBook standard