LEADER 00000nam 2200229 4500
001 DAW17040741
008 100720s2010 nju 000 0 eng|d
020 047064754x
020 9780470647547
020 047064754x
040 StDuBDS|beng|cStDuBDS
050 00 HE7631|b.R45 2011
082 04 384.0688|222
100 1 Pinheiro, Carlos Andre Reis.
245 10 Social network analysis in telecommunications /|cby Carlos
Andre Reis Pinheiro.
260 Hoboken, N.J. :|bWiley,|c2010.
300 284p.
440 0 Wiley and SAS business series
650 0 Telecommunication|xCustomer services.
650 0 Social networks.
650 0 Customer relations|xTechnological innovations.
