Figures and Tables Acknowledgments Introduction Part One Conflict Management Knowledge and Skills One Manager Know Thyself Two Theory to Practice: The Root Causes and Cures of Conflict Three The Power of Negotiation: Essential Concepts and Skills Four The Alternative Dispute Resolution Process Continuum Part Two Preventing and Resolving Internal Conflict Five Causes and Cures for Employee Turnover Six Building Successful Teams and Organizations Seven Conflict Management in Unionized Environments Eight Designing Disputing Systems for Organizations Part Three Preventing and Resolving External Conflicts Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management Part Four Collaboration and Conflict Management Between Regulators and the Regulated Eleven Public Policy Decision Making and Collaboration Twelve Designing and Facilitating Effective Large-Group Processes Conclusion Glossary References About the Author Index
Note
400 annual accesses. UkHlHU
ISBN
9781118418420 (e-book)
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Figures and Tables Acknowledgments Introduction Part One Conflict Management Knowledge and Skills One Manager Know Thyself Two Theory to Practice: The Root Causes and Cures of Conflict Three The Power of Negotiation: Essential Concepts and Skills Four The Alternative Dispute Resolution Process Continuum Part Two Preventing and Resolving Internal Conflict Five Causes and Cures for Employee Turnover Six Building Successful Teams and Organizations Seven Conflict Management in Unionized Environments Eight Designing Disputing Systems for Organizations Part Three Preventing and Resolving External Conflicts Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management Part Four Collaboration and Conflict Management Between Regulators and the Regulated Eleven Public Policy Decision Making and Collaboration Twelve Designing and Facilitating Effective Large-Group Processes Conclusion Glossary References About the Author Index
Figures and Tables Acknowledgments Introduction Part One Conflict Management Knowledge and Skills One Manager Know Thyself Two Theory to Practice: The Root Causes and Cures of Conflict Three The Power of Negotiation: Essential Concepts and Skills Four The Alternative Dispute Resolution Process Continuum Part Two Preventing and Resolving Internal Conflict Five Causes and Cures for Employee Turnover Six Building Successful Teams and Organizations Seven Conflict Management in Unionized Environments Eight Designing Disputing Systems for Organizations Part Three Preventing and Resolving External Conflicts Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management Part Four Collaboration and Conflict Management Between Regulators and the Regulated Eleven Public Policy Decision Making and Collaboration Twelve Designing and Facilitating Effective Large-Group Processes Conclusion Glossary References About the Author Index
