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AUTHOR
SUBJECT
BJL CLASSMARK
KDL CLASSMARK
PERIODICAL TITLE
ISN
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BJL, Hull
KDL, Scarborough
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AUTHORS (1-2 of 2)
Smith Shaun
1
Mark
Managing the customer experience : turning customers into advocates
Smith, Shaun.
London : Financial Times Prentice Hall, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
HF 5415.5 S6
4 WEEK LOAN
AVAILABLE
2
Mark
Uncommon practice : people who deliver a great brand experience
Harlow : Financial Times/Prentice Hall, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 69 B7 U5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HD 69 B7 U5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HD 69 B7 U5
8 WEEK LOAN
AVAILABLE
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