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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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AUTHORS (1-2 of 2)
Teal Thomas 1937
1
Mark
The loyalty effect : the hidden force behind growth, profits and lasting value.
Reichheld, Frederick F.
Boston : Harvard Business School Press, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.4 REI
UNTIL CLOSING
ASK at the Reading Room
2
Mark
The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, 2001.
2001
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 R3
8 WEEK LOAN
AVAILABLE
