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Author Edvardsson, Bo, 1952-
Title Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.
Publication Info London : McGraw-Hill Book Co., 1994.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 E2  8 WEEK LOAN  AVAILABLE

Descript 291p.
ISBN 0077079493
Click on the terms below to find similar items in the catalogue
Author Edvardsson, Bo, 1952-
Series Quality in action
Subject Customer services -- Management.
Total quality management.
Service industries -- Quality control.
Service industries -- Management.
Alt author Thomasson, Bertil.
Øvretveit, John, 1954-
Descript 291p.
ISBN 0077079493
Author Edvardsson, Bo, 1952-
Series Quality in action
Subject Customer services -- Management.
Total quality management.
Service industries -- Quality control.
Service industries -- Management.
Alt author Thomasson, Bertil.
Øvretveit, John, 1954-
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 E2  8 WEEK LOAN  AVAILABLE

Subject Customer services -- Management.
Total quality management.
Service industries -- Quality control.
Service industries -- Management.
Descript 291p.
Alt author Thomasson, Bertil.
Øvretveit, John, 1954-
ISBN 0077079493

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