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Record:
Author
Gutek, Barbara A.
Title
The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh.
Publication Info
New York : AMACOM, c2000.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 G9
8 WEEK LOAN
AVAILABLE
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Descript
316p.
ISBN
0814405274
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Author
Gutek, Barbara A.
Subject
Customer services.
Alt author
Welsh, Theresa M.
Descript
316p.
ISBN
0814405274
Author
Gutek, Barbara A.
Subject
Customer services.
Alt author
Welsh, Theresa M.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 G9
8 WEEK LOAN
AVAILABLE
Subject
Customer services.
Descript
316p.
Alt author
Welsh, Theresa M.
ISBN
0814405274
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