LEADER 00000nam 2200241 a 4500
001 1557865531
007 t
008 040909s1996 xxua rb 001 eng
020 1557865531
040 CURLLC
050 4 HF 5415.32 W8
100 1 Woodruff, Robert B.
245 10 Know your customer :|bnew approaches to understanding
customer value and satisfaction /|cRobert B. Woodruff,
Sarah Fisher Gardial.
260 Malden, Mass. :|bBlackwell Business,|c1996.
300 338p.
650 0 Consumers' preferences.
650 0 Consumer satisfaction.
650 0 Quality of products.
650 0 Marketing|xManagement.
700 1 Gardial, Sarah Fisher,|d1957-
|