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BJL CLASSMARK
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Record:
Author
Heskett, James L.
Title
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W.L. Hart.
Publication Info
New York : Free Press, 1990.
Location/Availability
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LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415 H5
8 WEEK LOAN
AVAILABLE
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Descript
306p.
ISBN
0029146755
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Author
Heskett, James L.
Subject
Customer service.
Sales management.
Alt author
Sasser, W. Earl.
Hart, Christopher W.L.
Descript
306p.
ISBN
0029146755
Author
Heskett, James L.
Subject
Customer service.
Sales management.
Alt author
Sasser, W. Earl.
Hart, Christopher W.L.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415 H5
8 WEEK LOAN
AVAILABLE
Subject
Customer service.
Sales management.
Descript
306p.
Alt author
Sasser, W. Earl.
Hart, Christopher W.L.
ISBN
0029146755
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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