Start Over Please hold this item Export MARC Display Return To Browse
 
     
Limit search to available items
Record: Previous Record Next Record
Author Johnson, Michael David.
Title Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
Publication Info San Francisco : Jossey-Bass, 2000.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.335 J6  8 WEEK LOAN  AVAILABLE

Descript 214p.
ISBN 0787953105
Click on the terms below to find similar items in the catalogue
Author Johnson, Michael David.
Series The University of Michigan Business School management series
Subject Consumer satisfaction.
Customer loyalty.
Customer relations.
Alt author Gustafsson, Anders, 1964 May 3-
Descript 214p.
ISBN 0787953105
Author Johnson, Michael David.
Series The University of Michigan Business School management series
Subject Consumer satisfaction.
Customer loyalty.
Customer relations.
Alt author Gustafsson, Anders, 1964 May 3-
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.335 J6  8 WEEK LOAN  AVAILABLE

Subject Consumer satisfaction.
Customer loyalty.
Customer relations.
Descript 214p.
Alt author Gustafsson, Anders, 1964 May 3-
ISBN 0787953105

Links and services for this item: