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Record:
Author
Johnson, Michael David.
Title
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
Publication Info
San Francisco : Jossey-Bass, 2000.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 J6
8 WEEK LOAN
AVAILABLE
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Descript
214p.
ISBN
0787953105
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Author
Johnson, Michael David.
Series
The University of Michigan Business School management series
Subject
Consumer satisfaction.
Customer loyalty.
Customer relations.
Alt author
Gustafsson, Anders, 1964 May 3-
Descript
214p.
ISBN
0787953105
Author
Johnson, Michael David.
Series
The University of Michigan Business School management series
Subject
Consumer satisfaction.
Customer loyalty.
Customer relations.
Alt author
Gustafsson, Anders, 1964 May 3-
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 J6
8 WEEK LOAN
AVAILABLE
Subject
Consumer satisfaction.
Customer loyalty.
Customer relations.
Descript
214p.
Alt author
Gustafsson, Anders, 1964 May 3-
ISBN
0787953105
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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