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Record:
Author
Keiningham, Timothy L.
Title
The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy Keiningham and Terry Vavra.
Publication Info
Chicago, Ill. : McGraw Hill, c2001.
Location/Availability
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LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 K2
8 WEEK LOAN
AVAILABLE
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Descript
xiv, 192 p.
Note
"American Marketing Association".
ISBN
0658010042
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Author
Keiningham, Timothy L.
Subject
Consumer satisfaction.
Success in business.
Alt author
Vavra, Terry G.
Descript
xiv, 192 p.
Note
"American Marketing Association".
ISBN
0658010042
Author
Keiningham, Timothy L.
Subject
Consumer satisfaction.
Success in business.
Alt author
Vavra, Terry G.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 K2
8 WEEK LOAN
AVAILABLE
Subject
Consumer satisfaction.
Success in business.
Descript
xiv, 192 p.
Note
"American Marketing Association".
Alt author
Vavra, Terry G.
ISBN
0658010042
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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