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Author Kannan, P. V., author.
Title The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Kannan with Josh Bernoff.
Alternative Title Using artificial intelligence to deliver a superior customer experience
Publisher Herndon, VA : Amplify, an imprint of Mascot Books, [2019]
Copyright date ©2019


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF5415.5 .K363  4 WEEK LOAN  AVAILABLE

Descript xv, 240 pages ; 24 cm
Content text txt
Media unmediated n
Carrier volume nc
Contents Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.
ISBN 9781643072401
1643072404
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Author Kannan, P. V., author.
Subject Customer services.
Artificial intelligence.
Virtual corporations.
Business -- Data processing.
Alt author Bernoff, Josh, author.
Alternative Title Using artificial intelligence to deliver a superior customer experience
Descript xv, 240 pages ; 24 cm
Content text txt
Media unmediated n
Carrier volume nc
Contents Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.
ISBN 9781643072401
1643072404
Author Kannan, P. V., author.
Subject Customer services.
Artificial intelligence.
Virtual corporations.
Business -- Data processing.
Alt author Bernoff, Josh, author.
Alternative Title Using artificial intelligence to deliver a superior customer experience
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF5415.5 .K363  4 WEEK LOAN  AVAILABLE

Subject Customer services.
Artificial intelligence.
Virtual corporations.
Business -- Data processing.
Descript xv, 240 pages ; 24 cm
Content text txt
Media unmediated n
Carrier volume nc
Contents Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.
Alt author Bernoff, Josh, author.
ISBN 9781643072401
1643072404

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