Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.
ISBN
9781643072401
1643072404
Click on the terms below to find similar items in the catalogue
Using artificial intelligence to deliver a superior customer experience
Descript
xv, 240 pages ; 24 cm
Content
text txt
Media
unmediated n
Carrier
volume nc
Contents
Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.
Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.