LEADER 00000nam 2200205 a 4500
001 1852521732
003 UkHlHU
007 t
008 000
020 1852521732
040 UkHlHU
050 4 HF 5415.5 H7
100 1 Hopson, Barrie,|d1943-
245 10 12 steps to success through services :|ba complete
programme for winning and keeping customers /|cBarrie
Hopson and Mike Scally.
260 London :|bMercury,|c1989.
300 183p.
650 0 Customer care.
650 0 Customer relations.
700 1 Scally, Mike,|d1938-
|