LEADER 00000aam 2200361 i 4500
001 20837864
005 20191122105413.0
008 190201t20192019vau b 001 0 eng d
020 9781643072401
020 1643072404
035 (OCoLC)on1102058099
040 JTE|beng|cJTE|erda|dDLC|dUK-RwCLS
050 HF5415.5|b.K363
082 04 658.812028563|223
100 1 Kannan, P. V.,|eauthor.
245 14 The age of intent :|busing artificial intelligence to
deliver a superior customer experience /|cP.V. Kannan with
Josh Bernoff.
246 30 Using artificial intelligence to deliver a superior
customer experience
264 1 Herndon, VA :|bAmplify, an imprint of Mascot Books,
|c[2019]
264 4 |c©2019
300 xv, 240 pages ;|c24 cm
336 text|btxt|2rdacontent
337 unmediated|bn|2rdamedia
338 volume|bnc|2rdacarrier
505 0 Foreword: Have your bot call my bot / by Thomas L.
Friedman -- Part 1. The power of intent. "Get me what I
want" -- Intent is fundamental -- Part 2. Applying intent
in business. Virtual agents transform customer service --
The challenge of conversational commerce -- How bots and
people work together -- The tantalizing promise of
conversational platforms -- Part 3. Succeeding with
virtual agents. Managing corporate resistance -- The
architecture of the future -- The power of customer
journey analytics -- Part 4. The virtual agent future.
Conversation with chatbots is the future of business.
650 0 Customer services.
650 0 Artificial intelligence.
650 0 Virtual corporations.
650 0 Business|xData processing.
700 1 Bernoff, Josh,|eauthor.
|