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BJL CLASSMARKS (1-2 of 2)
HF 5415.5 P3
1
Mark
  Delivering customer service : a practical guide to managing successful customer relationships.
Payne, Sheila.
Oxford : How To Books, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5415.5 P3  4 WEEK LOAN  AVAILABLE
2
Mark
  The handbook of CRM : achieving excellence in customer management
Payne, Adrian.
Oxford : Elsevier Butterworth-Heinemann, 2006.   		2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 P3  8 WEEK LOAN  AVAILABLE
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