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BJL CLASSMARK
KDL CLASSMARK
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KDL, Scarborough
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Record:
Author
Zemke, Ron.
Title
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
Publication Info
New York : AMACOM, c2000.
Location/Availability
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LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 Z5
8 WEEK LOAN
AVAILABLE
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Descript
214p.
ISBN
081447084X
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Author
Zemke, Ron.
Subject
Customer services.
Customer relations.
Alt author
Bell, Chip R.
Descript
214p.
ISBN
081447084X
Author
Zemke, Ron.
Subject
Customer services.
Customer relations.
Alt author
Bell, Chip R.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 Z5
8 WEEK LOAN
AVAILABLE
Subject
Customer services.
Customer relations.
Descript
214p.
Alt author
Bell, Chip R.
ISBN
081447084X
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