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HF 5415.5 B6 : Managing high-tech services using a CRM strategy.; BJL

c2003

1

HF 5415.5 B8 : Total quality service : how organizations use it to create a competitive advantage.; BJL

1993

1

HF 5415.5 B9

4

HF 5415.5 C2

2

HF 5415.5 C5 : Business success through service excellence / Moira Clark, Susan Baker.; BJL

2004

1

HF 5415.5 C6

4

HF5415.5 .C6635 2011 : Customer care excellence : how to create an effective customer focus / Sarah Cook.; BJL

2010

1

HF 5415.5 C7 : Converting customer value : from retention to profit / J.A. Murphy ... [et al.].; BJL

c2006

1

HF 5415.5 C8 : The power of relationship marketing : how to keep customers for life.; BJL

1994

1

HF 5415.5 C9

5

HF5415.5 .D445 : Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.; BJL

2021

1

HF5415.5 .D455 2021 : Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.; Online materials

2021

1

HF 5415.5 E2 : Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.; BJL

1994

1

HF 5415.5 F2 : Customer management excellence.; BJL

c2003

1

HF 5415.5 F5 : Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks.; BJL

c2007

1

HF 5415.5 G3 : Keeping customers for life.; BJL

1992

1

HF 5415.5 G5 : Building customer loyalty : how you can help keep customers returning.; BJL

1994

1

HF 5415.5 G6 : CRM automation.; BJL

c2002

1

HF 5415.5 G7 : CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.; BJL

2004

1

HF 5415.5 G9

2

HF 5415.5 H3 : Harvard business review on customer relationship management.; BJL

2002

1

HF5415.5 .H474 2015 : What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.; Online materials

2015

1

HF 5415.5 H6 : Service level agreements : measuring cost and quality in service relationships.; BJL

1993

1

HF 5415.5 H7 : 12 steps to success through services : a complete programme for winning and keeping customers / Barrie Hopson and Mike Scally.; BJL

1989

1

HF5415.5 .K363 : The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Kannan with Josh Bernoff.; BJL

2019

1

HF 5415.5 K5 : Customer relationship management : getting it right!.; BJL

2003

1

HF 5415.5 K9 : Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz.; BJL

2006

1

HF 5415.5 L9 : Customer service : building successful skills for the twenty-first century.; BJL

2005

1

HF 5415.5 M1 : Creating customer evangelists : how loyal customers become a volunteer sales force / Ben McConnell, Jackie Huba.; BJL

c2003

1

HF 5415.5 M3 : Managing quality customer service.; BJL

1989

1

HF 5415.5 M5 : The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / Adam Metz.; BJL

2011

1

HF 5415.5 N2 : Exceeding customer expectations : find out what your customers want - and give them even more / Susan Nash and Derek Nash.; BJL

2000

1

HF 5415.5 N3 : Creating customer value : the path to sustainable competitive advantage.; BJL

1995

1

HF 5415.5 N5 : Why CRM doesn't work : how to win by letting customers manage the relationship.; BJL

c2003

1

HF 5415.5 P3

2

HF 5415.5 P4 : Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.; BJL

c2004

1

HF5415.5 .P44 : Customer relationship management.; BJL

2013

1

HF5415.5 .P445 2013 : Customer relationship management / Ed Peelen and Rob Beltman.; Online materials

2013

1

HF 5415.5 R3 : The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.; BJL

2001

1

HF5415.5 R9

2

HF 5415.5 S3 : Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering.; BJL

c2003

1

HF 5415.5 S4 : Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth.; BJL

2005

1

HF 5415.5 S5

4

HF 5415.5 S6 : Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler.; BJL

2002

1

HF5415.5 .S7376 2010 : Brilliant customer service / Debra Stevens.; BJL

2010

1

HF 5415.5 S8

2

HF 5415.5 S9 : Accelerating customer relationships : using CRM and relationship technologies.; BJL

2001

1

HF 5415.5 T2

2

HF 5415.5 T7 : Just enough CRM.; BJL

c2003

1

HF 5415.5 U4 : The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor.; BJL

c2003

1