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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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BJL CLASSMARKS (1-4 of 4)
HF 5415.5 C6
1
Mark
Collaborative customer relationship management : taking CRM to the next level
Berlin : Springer-Verlag, c2004.
c2004
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 C6
8 WEEK LOAN
AVAILABLE
2
Mark
Consulting for real people : a client-centred approach for change agents and leaders
Cockman, Peter.
London : McGraw-Hill, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 C6
8 WEEK LOAN
AVAILABLE
3
Mark
Equality in managing service delivery.
Collier, Rohan, 1945-
Buckingham : Open University Press, 1998.
1998
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 C6
8 WEEK LOAN
AVAILABLE
4
Mark
The invisible customer : strategies for successful customer service down the wire.
Clegg, Brian.
London : Kogan Page, 2000.
2000
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 C6
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 C6
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 C6
8 WEEK LOAN
AVAILABLE
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