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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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BJL CLASSMARKS (1-4 of 4)
HF 5415.5 S5
1
Mark
Building great customer experiences
Shaw, Colin, 1928-
Basingstoke : Palgrave Macmillan, 2005.
2005
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
2
Mark
The customer revolution : how to thrive when customers are in control
Seybold, Patricia B.
London : Random House Business, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
3
Mark
The DNA of customer experience : how emotions drive value
Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2007.
2007
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
4
Mark
Revlutionize your customer experience : Colin Shaw.
Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2005.
2005
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
