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Author Cook, Sarah, 1955-
Title Customer care excellence : how to create an effective customer focus / Sarah Cook.
Publication Info London : Kogan Page, 2010.
Edition 6th ed.


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Descript viii, 278 p. : ill. ; 24 cm.
Edition 6th ed.
ISBN 0749457058
9780749457051
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Author Cook, Sarah, 1955-
Subject Customer relations.
Customer services.
Total quality management.
Descript viii, 278 p. : ill. ; 24 cm.
Edition 6th ed.
ISBN 0749457058
9780749457051
Author Cook, Sarah, 1955-
Subject Customer relations.
Customer services.
Total quality management.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 COO  UNTIL CLOSING  ASK at the Reading Room

Subject Customer relations.
Customer services.
Total quality management.
Descript viii, 278 p. : ill. ; 24 cm.
ISBN 0749457058
9780749457051
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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