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Z 702 B9 : Microrecording in libraries : a review of present practice.; BJL     
      Microrecording in libraries : a review of present practice. BJL  BOOK  
Z 702 D5 : Directory of microfilm services in the United States and Canada.; BJL     
      Directory of microfilm services in the United States and Canada. BJL  BOOK  
Z 702 I6 : Directory of microfilm and photocopying services.; BJL     
      Directory of microfilm and photocopying services. BJL  BOOK  
Z 702 L7 : Directory of microfilm facilities in Southeast Asia / compiled by P. Lim Pui Huen.; South East Asian Collection     
      Directory of microfilm facilities in Southeast Asia / compiled by P. Lim Pui Huen. South East Asian Collection  BOOK 1972
Z 702 S2 : Report on the compilation of a masterlist of Southeast Asian microforms / project editor. Winerti Partaningrat; project coordinator : P. Lim Pui Huen; project administrator : Hedwig Anuar.; South East Asian Collection     
      Report on the compilation of a masterlist of Southeast Asian microforms / project editor. Winerti Par South East Asian Collection  BOOK 1978
Z 702 S72 / (WC)q : Southeast Asia microfilms newsletter.; South East Asian Collection     
      Southeast Asia microfilms newsletter. South East Asian Collection  PERIODICAL 1993
Z 710 Q1    
      The college student's research companion. BJL  BOOK 2003
      The college student's research companion : finding, evaluating, and citing the resources you need to BJL  BOOK 2011
Z711 .A388a    
      RASD update [electronic resource] / Reference and Adult Services Division of the American Library Ass Online materials  EJOURNALS 1996
      RUSA update [electronic resource] / Reference and User Services Association, a division of the Americ Online materials  EJOURNALS 2001
Z 711 B9 : Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.; BJL     
      Building a successful customer-service culture : a guide for library and information managers / edite BJL  BOOK 2002
Z 711 D8 : Know it all, find it fast : an A-Z source guide for the enquiry desk / Bob Duckett, Peter Walker, Christinea Donnelly.; BJL     
      Know it all, find it fast : an A-Z source guide for the enquiry desk / Bob Duckett, Peter Walker, Chr BJL  BOOK 2008
Z 711 E6 : Envisioning future academic library services : initiatives, ideas and challenges / edited by Sue McKnight.; BJL     
      Envisioning future academic library services : initiatives, ideas and challenges / edited by Sue McKn BJL  BOOK 2010
Z 711 H1 : The subject bibliography of the social sciences and humanities.; BJL     
      The subject bibliography of the social sciences and humanities. BJL  BOOK 1970
Z 711 I5 : The Information business : issues for the 1990s : the proceedings of a one day conference on charging for information / organised jointly by HERTIS Information & Research, and the Institute of Information Scientists.; BJL     
      The Information business : issues for the 1990s : the proceedings of a one day conference on charging BJL  BOOK 1991
Z 711 L9 : Customer care / Keith Lund, Helen Patterson.; BJL     
      Customer care / Keith Lund, Helen Patterson. BJL  BOOK 1994
Z 711 M2 : The truth about reference librarians / illustrations by Richard Lee.; BJL     
      The truth about reference librarians / illustrations by Richard Lee. BJL  BOOK 1996
Z 711 O9    
      Successful enquiry answering every time : thinking your way from problem to solution / Tim Buckley Ow BJL  BOOK 2017
      Success at the enquiry desk : successful enquiry answering -every time. BJL  BOOK 2000
      Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen. BJL  BOOK 2006
      Successful enquiry answering every time / Tim Buckley Owen. BJL  BOOK 2012
Z711 .S793 2016 : Stellar customer service : training library staff to exceed expectations / Mou Chakraborty, editor.; BJL     
      Stellar customer service : training library staff to exceed expectations / Mou Chakraborty, editor. BJL  BOOK 2016
Z 711 U8    
      User experience in libraries : yearbook 2017 / edited by Andy Priestner. BJL  BOOK 2017
      User experience in libraries : yearbook 2018 / edited by Andy Priestner. BJL  BOOK 2018
Z711 .U84 2016 : User experience in libraries : applying ethnography and human-centred design / edited by Andy Priestner and Matt Borg.; BJL     
      User experience in libraries : applying ethnography and human-centred design / edited by Andy Priestn BJL  BOOK 2016
Z711.2 : Presentations for librarians : a complete guide to creating effective, learner-centred presentations / Lee Andrew Hilyer.; BJL     
      Presentations for librarians : a complete guide to creating effective, learner-centred presentations BJL  BOOK 2008
Z 711.2 B8    
      Developing students' library research skills. BJL  BOOK 1992
      Information and library skills. Education Resources  BOOK 1994
Z711.2 .C75 2009 : Critical library instruction theories and methods / [edited by] Maria T. Accardi, Emily Drabinski and Alana Kumbier.; Online materials     
      Critical library instruction theories and methods / [edited by] Maria T. Accardi, Emily Drabinski and Online materials  EBOOKS 2009
Z 711.2 D5 : Developing web-based instruction : planning, designing, managing, and evaluating for results.; BJL     
      Developing web-based instruction : planning, designing, managing, and evaluating for results. BJL  BOOK 2003
Z 711.2 E9 : Evidence based practice for information professionals : a handbook / edited by Andrew Booth and Anne Brice.; BJL     
      Evidence based practice for information professionals : a handbook / edited by Andrew Booth and Anne BJL  BOOK 2004
Z 711.2 G2 : Effective literature searching for research.; BJL     
      Effective literature searching for research. BJL  BOOK 1999
Z 711.2 G6 : Information literacy in action.; Education Resources     
      Information literacy in action. Education Resources  BOOK 2000
Z 711.2 I4 : Information and IT literacy : enabling learning in the 21st century / edited by Allan Martin and Hannelore Rader.; BJL     
      Information and IT literacy : enabling learning in the 21st century / edited by Allan Martin and Hann BJL  BOOK 2003
Z 711.2 K5 : Empowering the information user : new ways into user education / John Kirby, Lucy Liddiard and Kay Moore.; BJL     
      Empowering the information user : new ways into user education / John Kirby, Lucy Liddiard and Kay Mo BJL  BOOK 1998
Z 711.2 L7 : Workers' education and the public libraries.; BJL     
      Workers' education and the public libraries. BJL  BOOK  
Z 711.2 M2 : The basics of information skills teaching.; BJL     
      The basics of information skills teaching. BJL  BOOK 1984
Z 711.2 S4 / q : Seven pillars of wisdom? : good practice in information skills development : proceedings of a conference held at the University of Warwick on 6-7 July 2000 / edited by Sheila Corrall and Helen Hathaway.; BJL     
      Seven pillars of wisdom? : good practice in information skills development : proceedings of a confere BJL  BOOK 2000
Z 711.2 S6 : Web-based instruction : a guide for libraries.; BJL     
      Web-based instruction : a guide for libraries. BJL  BOOK 2001
Z 711.2 T4 / q : Information literacy and information skills instruction : applying research to practice in the school library media center.; BJL     
      Information literacy and information skills instruction : applying research to practice in the school BJL  BOOK 2004
Z 711.2 W2 : Active learning techniques for librarians : practical examples / Andrew Walsh and Padma Inala.; BJL     
      Active learning techniques for librarians : practical examples / Andrew Walsh and Padma Inala. BJL  BOOK 2010
Z711.25.C65 A27 2013 : Feminist pedagogy for library instruction / by Maria T. Accardi.; Online materials     
      Feminist pedagogy for library instruction / by Maria T. Accardi. Online materials  EBOOKS 2013
Z 711.3 S5 : The library, the scientist and the humanist.; BJL     
      The library, the scientist and the humanist. BJL  BOOK 1971
Z 711.45 A8 : Assessing reference and user services in a digital age / edited by Eric Novotny.; BJL     
      Assessing reference and user services in a digital age / edited by Eric Novotny. BJL  BOOK 2007
Z 711.45 H6 : Area studies specialist in the library.; BJL     
      Area studies specialist in the library. BJL  BOOK  
Z 711.45 V8 : Virtual reference service : from competencies to assessment / edited by David R. Lankes ... [et al.]; BJL     
      Virtual reference service : from competencies to assessment / edited by David R. Lankes ... [et al.] BJL  BOOK 2008
Z 711.7 L6    
      Libraries without walls 2 : the delivery of library services to distant users / edited by Peter Broph BJL  BOOK 1998
      Libraries without walls 3 : the delivery of library services to distant users / edited by Peter Broph BJL  BOOK 2000
      Libraries without walls 5 : the distributed delivery of library and information services / edited by BJL  BOOK 2004
Z711.8 .J68 : MultiCultural review [electronic resource] : dedicated to a better understanding of ethnic, racial, and religious diversity.; Online materials     
      MultiCultural review [electronic resource] : dedicated to a better understanding of ethnic, racial, a Online materials  EJOURNALS c1992-
Z 711.92 G73 A4 : Supporting research students / Barbara Allan.; BJL     
      Supporting research students / Barbara Allan. BJL  BOOK 2010
Z 711.92 H3 D6 : Disability awareness training for libraries [videorecording] : opening up access for disabled users of academic libraries in Yorkshire.; BJL     
      Disability awareness training for libraries [videorecording] : opening up access for disabled users o BJL  DVD 2005
Z 711.92 H3 J7 / q : Recommendations to improve accessibility for disabled users in academic libraries.; BJL     
      Recommendations to improve accessibility for disabled users in academic libraries. BJL  BOOK 2002
Z 712 P3 / q : Reshelving survey.; BJL     
      Reshelving survey. BJL  BOOK 1985
Z 713 I6 : Co-ordination des bibliotheques, guide des services nat.; BJL     
      Co-ordination des bibliotheques, guide des services nat. BJL  BOOK  
Z 713 M1 : Interlibrary loans in British universities.; BJL     
      Interlibrary loans in British universities. BJL  BOOK  
Z 713 N2    
      Procedure for borrowing books through Regional Library Bureaux. BJL  BOOK  
      Procedure for borrowing books through Regional Library Bureaux. BJL  BOOK  
Z 713 S7 : An inquiry into co-operation.; BJL     
      An inquiry into co-operation. BJL  BOOK  
Z 713 W5 : The Inter-allied Book Centre in London.; BJL     
      The Inter-allied Book Centre in London. BJL  BOOK  
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