LEADER 00000nam 2200217 a 4500
001 074943144x
007 t
008 000731s2000 enk r 000 eng d
020 074943144X
040 CURLBL
050 4 HF 5415.5 C6
100 1 Clegg, Brian.
245 14 The invisible customer :|bstrategies for successful
customer service down the wire.
260 London :|bKogan Page,|c2000.
300 216p.
650 0 Customer relations.
650 0 Call centres|xCustomer services.
650 0 Electronic commerce|xCustomer services.
|