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Author Sanchez, Andres R.
Title Technical support essentials : advice you can use to succeed in technical support / Andres R. Sanchez.
Publication Info [Berkeley, Calif.] : Apress, 2009.



Descript xvii, 269 p.
Contents pt. 1. Advice for dealing with yourself and your work -- pt. 2. Working with others -- pt. 3. The support organization -- pt. 4. Working with customers.
ISBN 9781430225478 (pbk.)
9781430225485 (e-book)
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Author Sanchez, Andres R.
Subject Computer technical support.
Alt author ebrary, Inc.
Descript xvii, 269 p.
Contents pt. 1. Advice for dealing with yourself and your work -- pt. 2. Working with others -- pt. 3. The support organization -- pt. 4. Working with customers.
ISBN 9781430225478 (pbk.)
9781430225485 (e-book)
Author Sanchez, Andres R.
Subject Computer technical support.
Alt author ebrary, Inc.

Subject Computer technical support.
Descript xvii, 269 p.
Contents pt. 1. Advice for dealing with yourself and your work -- pt. 2. Working with others -- pt. 3. The support organization -- pt. 4. Working with customers.
Alt author ebrary, Inc.
ISBN 9781430225478 (pbk.)
9781430225485 (e-book)

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