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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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SUBJECTS (1-24 of 24)
Consumer Satisfaction
1
Mark
The Apple experience : secrets to building insanely great customer loyalty
Gallo, Carmine.
New York ; London : McGraw-Hill, c2012.
Access this resource online
c2012
EBOOKS
2
Mark
The best service is no service : how to liberate your customers from customer service, keep them hap
Price, Bill, 1950-
San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], c2008.
Access this resource online
c2008
EBOOKS
3
Mark
Building great customer experiences
Shaw, Colin, 1928-
Basingstoke : Palgrave Macmillan, 2005.
2005
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
4
Mark
Consumer boycotts : effecting change through the marketplace and the media.
Friedman, Monroe.
New York : Routledge, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.33 U5 F9
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.33 U5 F9
8 WEEK LOAN
AVAILABLE
5
Mark
Customer behavior : a managerial perspective
Sheth, Jagdish N.
Mason, Ohio : Thomson/South-Western, c2004.
c2004
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
HF 5415.32 S5
4 WEEK LOAN
AVAILABLE
BJL Reading Room 1st floor HDC
HF 5415.32 S5
4 WEEK LOAN
AVAILABLE
6
Mark
Customer behavior : consumer behavior and beyond
Sheth, Jagdish N.
Fort Worth, TX : Dryden Press, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.32 S5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.32 S5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.32 S5
8 WEEK LOAN
AVAILABLE
Click to view copies/volumes at all libraries
7
Mark
Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't
Naylor, Mary.
Chicago, Ill. : McGraw-Hill, c2002.
c2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 N3
8 WEEK LOAN
AVAILABLE
8
Mark
The customer delight principle : exceeding customers' expectations for bottom-line success
Keiningham, Timothy L.
Chicago, Ill. : McGraw Hill, c2001.
c2001
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 K2
8 WEEK LOAN
AVAILABLE
9
Mark
Customer loyalty and success.
Lynch, James John.
Basingstoke : Macmillan, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.8 LYN
UNTIL CLOSING
ASK at the Reading Room
10
Mark
Emotion marketing : the Hallmark way of winning customers for life
Robinette, Scott.
New York : McGraw-Hill, c2001.
c2001
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415 R6
8 WEEK LOAN
AVAILABLE
11
Mark
Getting consumers' views of maternity care : examples of how the OPCS survey manual can help.
Garcia, Jo, 1950-
London : HMSO, 1993.
1993
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
q HQ 759 G2
8 WEEK LOAN
AVAILABLE
12
Mark
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syst
Johnson, Michael David.
San Francisco : Jossey-Bass, 2000.
2000
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 J6
8 WEEK LOAN
AVAILABLE
13
Mark
Know your customer : new approaches to understanding customer value and satisfaction
Woodruff, Robert B.
Malden, Mass. : Blackwell Business, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
HF 5415.32 W8
4 WEEK LOAN
AVAILABLE
14
Mark
The loyalty effect : the hidden force behind growth, profits and lasting value.
Reichheld, Frederick F.
Boston : Harvard Business School Press, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.4 REI
UNTIL CLOSING
ASK at the Reading Room
15
Mark
The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, 2001.
2001
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 R3
8 WEEK LOAN
AVAILABLE
16
Mark
Magnetic service : secrets of creating passionately devoted customers
Bell, Chip R.
San Francisco, Calif. : Berrett-Koehler Publishers, 2003.
2003
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B4
8 WEEK LOAN
AVAILABLE
17
Mark
Managing retail consumption
Davies, Barry, 1948-
Chichester : Wiley, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5429 D2
8 WEEK LOAN
AVAILABLE
18
Mark
Market-driven management : how to define, develop, and deliver customer value
Webster, Frederick E.
Hoboken, N.J. : Wiley, c2002.
c2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.13 W3
8 WEEK LOAN
AVAILABLE
19
Mark
The power of relationship marketing : how to keep customers for life.
Cram, Tony.
London : Pitman, 1994.
1994
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 C8
8 WEEK LOAN
AVAILABLE
20
Mark
Researching customer satisfaction & loyalty how to find out what people really think
Szwarc, Paul.
London : Kogan Page, 2005.
Access this resource online
2005
EBOOKS
21
Mark
Revlutionize your customer experience : Colin Shaw.
Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2005.
2005
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
22
Mark
The second century : reconnecting customer and value chain through build-to-order : moving beyond ma
Holweg, Matthias.
Cambridge, Mass. : MIT, 2004.
2004
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9710 A2 H7
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HD 9710 A2 H7
8 WEEK LOAN
AVAILABLE
23
Mark
When customers think we don't care : ending actions that self-destruct companies, customer service a
Buchanan, Richard W.
Sydney ; London : McGraw-Hill, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
24
Mark
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty.
Thompson, Harvey.
Upper Saddle River, N.J. : Pearson Prentice Hall, c2004.
c2004
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.525 T4
8 WEEK LOAN
AVAILABLE