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BJL CLASSMARK
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Record 23 of 23
Record:
Author
Buchanan, Richard W.
Title
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan.
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The enemy within
Publication Info
Sydney ; London : McGraw-Hill, 2002.
Edition
2nd ed.
Location/Availability
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
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Descript
288p.
Edition
2nd ed.
Note
Previous ed.: published as The enemy within.
Copy and Version Identification Note
Signed by the author.
ISBN
0074709305 (pbk.)
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Author
Buchanan, Richard W.
Subject
Customer relations.
Consumer satisfaction.
Add. title
The enemy within
Descript
288p.
Edition
2nd ed.
Note
Previous ed.: published as The enemy within.
Copy and Version Identification Note
Signed by the author.
ISBN
0074709305 (pbk.)
Author
Buchanan, Richard W.
Subject
Customer relations.
Consumer satisfaction.
Add. title
The enemy within
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
Subject
Customer relations.
Consumer satisfaction.
Descript
288p.
Note
Previous ed.: published as The enemy within.
Copy and Version Identification Note
Signed by the author.
ISBN
0074709305 (pbk.)
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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Persistent link to this item
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