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Consumer Satisfaction Research
1
Mark
  How to measure customer satisfaction
Hill, Nigel, 1952-
Aldershot : Gower, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 HIL  UNTIL CLOSING  ASK at the Reading Room
Consumer Satisfaction Statistical Methods
2
Mark
  Measuring customer satisfaction : survey design, use, and statistical analysis methods.
Hayes, Bob E., 1963-
Milwaukee, Wis. : ASQ Quality Press, 1997.   		1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 HAY  UNTIL CLOSING  ASK at the Reading Room
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