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Author Hayes, Bob E., 1963-
Title Measuring customer satisfaction : survey design, use, and statistical analysis methods.
Publication Info Milwaukee, Wis. : ASQ Quality Press, 1997.
Edition 2nd ed.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  658.812 HAY  4 WEEK LOAN  AVAILABLE

Descript 278p.
Edition 2nd ed.
ISBN 087389362X
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Author Hayes, Bob E., 1963-
Subject Consumer satisfaction -- Statistical methods.
Questionnaires.
Descript 278p.
Edition 2nd ed.
ISBN 087389362X
Author Hayes, Bob E., 1963-
Subject Consumer satisfaction -- Statistical methods.
Questionnaires.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  658.812 HAY  4 WEEK LOAN  AVAILABLE

Subject Consumer satisfaction -- Statistical methods.
Questionnaires.
Descript 278p.
ISBN 087389362X

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