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SUBJECTS (1-33 of 33)
Customer Relations Management
1
Mark
  Accelerating customer relationships : using CRM and relationship technologies.
Swift, Ronald S.
Upper Saddle River, N.J. : Prentice Hall PTR, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 S9  8 WEEK LOAN  AVAILABLE
2
Mark
  Collaborative customer relationship management : taking CRM to the next level

Berlin : Springer-Verlag, c2004.   		c2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C6  8 WEEK LOAN  AVAILABLE
3
Mark
  Converting customer value : from retention to profit

Chichester : John Wiley, c2006.   		c2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C7  8 WEEK LOAN  AVAILABLE
4
Mark
  Creating customer delight : the how and why of CRM
Seth, Rakesh, 1958-
New Delhi : Response Books, 2005.   		2005
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 S4  8 WEEK LOAN  AVAILABLE
5
Mark
  CRM at the speed of light : capturing and keeping customers in Internet real time.
Greenberg, Paul.
Berkeley, Calif. : Osborne, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 GRE  UNTIL CLOSING  ASK at the Reading Room
6
Mark
  CRM at the speed of light : essential customer strategies for the 21st century
Greenberg, Paul.
New York : McGraw-Hill/Osborne, 2004.   		2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 G7  8 WEEK LOAN  AVAILABLE
7
Mark
  Customer advisory boards : a strategic tool for customer relationship building.
Carter, Tony, 1955-
New York : Best Business, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.523 C3  8 WEEK LOAN  AVAILABLE
8
Mark
  Customer experience management : a revolutionary approach to connecting with your customers.
Schmitt, Bernd H.
New York : Wiley, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.55 S3  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.55 S3  8 WEEK LOAN  AVAILABLE
9
Mark
  Customer relationship management
Russell-Jones, Neil.
Canterbury : Financial World Pub., c2002.   		c2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5415.5 R9  4 WEEK LOAN  AVAILABLE
10
Mark
  Customer relationship management.
Cunningham, Michael J.
Oxford : Capstone Publishing, 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C9  8 WEEK LOAN  AVAILABLE
11
Mark
  Customer relationship management
Peelen, Ed, author.
Harlow, England : Pearson, 2013. -Access this resource online 		2013
EBOOKS
12
Mark
  Customer relationship management.
Peelen, Ed, author.
Harlow, England : Pearson, 2013.   		2013
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF5415.5 .P44  4 WEEK LOAN  AVAILABLE
 BJL Reading Room 1st floor HDC  HF5415.5 .P44  4 WEEK LOAN  AVAILABLE
13
Mark
  Customer relationship management : a databased approach
Kumar, V., 1957-
Hoboken, N.J. : Wiley, 2006.   		2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 K9  8 WEEK LOAN  AVAILABLE
14
Mark
  Customer relationship management : a strategic imperative in the world of e-business

Toronto : John Wiley & Sons Canada, c2000.   		c2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C9  8 WEEK LOAN  AVAILABLE
15
Mark
  Customer relationship management : concepts and technologies
Buttle, Francis.
Amsterdam ; London : Butterworth-Heinemann, c2009.   		c2009
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
16
Mark
  Customer relationship management : concepts and tools.
Buttle, Francis.
Oxford : Elsevier Butterworth-Heinemann, 2004.   		2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
Click to view copies/volumes at all libraries
17
Mark
  Customer relationship management : how to turn a good business into a great one!.
Roberts-Phelps, Graham.
London : Hawksmere, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.55 R6  8 WEEK LOAN  AVAILABLE
18
Mark
  Customer relationship management : perspectives from the marketplace

Oxford : Butterworth-Heinemann, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C9  8 WEEK LOAN  AVAILABLE
19
Mark
  Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric empl
Lipp, Doug.
New York : McGraw-Hill, [2013] -Access this resource online 		2013
EBOOKS
20
Mark
  E-business in the 21st century : realities, challenges and outlook

Hackensack, N.J. ; London : World Scientific Publishing, 2009.   		2009
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5548.32 E1  4 WEEK LOAN  AVAILABLE
21
Mark
  Harvard business review on customer relationship management.

Boston, Mass. : Harvard Business School Press, 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 H3  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 H3  8 WEEK LOAN  AVAILABLE
22
Mark
  Implementing CRM : from technology to knowledge
Finnegan, David Jesse.
Chichester : Wiley, c2007.   		c2007
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 F5  8 WEEK LOAN  AVAILABLE
23
Mark
  Just enough CRM.
Tourniaire, Françoise.
Upper Saddle River, N.J. : Prentice Hall PTR, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 T7  8 WEEK LOAN  AVAILABLE
24
Mark
  Loyalty.com : customer relationship management in the new era of Internet marketing.
Newell, Frederick, 1926-
New York : McGraw-Hill, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.1265 N5  8 WEEK LOAN  AVAILABLE
25
Mark
  Managing customer relationships : a strategic framework
Peppers, Don.
Hoboken, New Jersey : John Wiley & Sons, c2004.   		c2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 P4  8 WEEK LOAN  AVAILABLE
26
Mark
  Managing global accounts : nine critical factors for a world-class program
Capon, Noel.
Mason, Ohio : Texere/Thomson, c2006.   		c2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C2  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 C2  8 WEEK LOAN  AVAILABLE
27
Mark
  Relationship marketing : gaining competitive advantage through customer satisfaction and customer re

New York : Springer, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5415.55 R3  4 WEEK LOAN  AVAILABLE
28
Mark
  Relationship marketing : management of customer relationships.
Bruhn, Manfred.
Harlow : Pearson Education, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.55 B8  8 WEEK LOAN  AVAILABLE
29
Mark
  The seven myths of customer management : how to be customer-driven without being customer-led
Abram, John.
Chichester : Wiley, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 A1  8 WEEK LOAN  AVAILABLE
30
Mark
  The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends,
Metz, Adam.
New York : McGraw-Hill Professional, 2011.   		2011
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 M5  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 M5  8 WEEK LOAN  AVAILABLE
31
Mark
  Strategic management : of resourses and relationships : concepts
Harrison, Jeffrey S.
New York : Wiley, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 30.28 H3  8 WEEK LOAN  AVAILABLE
32
Mark
  The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profi

New York, N.Y. : McGraw-Hill, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 U4  8 WEEK LOAN  AVAILABLE
33
Mark
  Why CRM doesn't work : how to win by letting customers manage the relationship.
Newell, Frederick, 1926-
Princeton, N.J. : Bloomberg Press, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 N5  8 WEEK LOAN  AVAILABLE
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