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Author Anton, Jon.
Title Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.
Publication Info Upper Saddle River, N.J. : Prentice Hall, c2002.


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 BJL 5th Floor  HF 5415.5 A6  8 WEEK LOAN  AVAILABLE
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Descript 254p.
ISBN 0130990698
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Author Anton, Jon.
Series Management skills, NetEffect series
Neteffect series. Management skills.
Subject Customer relations -- Management -- Statistical models.
Customer relations -- Management -- Case studies.
Alt author Petouhoff, Natalie L.
Descript 254p.
ISBN 0130990698
Author Anton, Jon.
Series Management skills, NetEffect series
Neteffect series. Management skills.
Subject Customer relations -- Management -- Statistical models.
Customer relations -- Management -- Case studies.
Alt author Petouhoff, Natalie L.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 A6  8 WEEK LOAN  AVAILABLE

Subject Customer relations -- Management -- Statistical models.
Customer relations -- Management -- Case studies.
Descript 254p.
Alt author Petouhoff, Natalie L.
ISBN 0130990698
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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