Library

SUBJECTS (1-24 of 24)

Customer Services Management

1 Mark		The Apple experience : secrets to building insanely great customer loyalty Gallo, Carmine. New York ; London : McGraw-Hill, c2012. Access this resource online	c2012 EBOOKS

2 Mark		The best service is no service : how to liberate your customers from customer service, keep them hap Price, Bill, 1950- San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], c2008. Access this resource online	c2008 EBOOKS

Mark

Competing in a service economy : how to create a competitive advantage through service development a
Gustafsson, Anders, 1964 May 3-
San Francisco, Calif. : Jossey-Bass, c2003.

c2003
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 G9	8 WEEK LOAN	AVAILABLE

Mark

Customer advisory boards : a strategic tool for customer relationship building.
Carter, Tony, 1955-
New York : Best Business, c2003.

c2003
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.523 C3	8 WEEK LOAN	AVAILABLE

Mark

Customer relationship management & customer service

Lansdowne, South Africa : Juta Academic, 2004.

2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 C9	8 WEEK LOAN	AVAILABLE

Mark

Customer service : empowerment and entrapment

Basingstoke : Palgrave, 2001.

2001
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 C9	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 C9	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 C9	8 WEEK LOAN	AVAILABLE

Click to view copies/volumes at all libraries

7 Mark		Demand-driven inventory optimization and replenishment : creating a more efficient supply chain Davis, Robert A., 1947- Hoboken, New Jersey : Wiley, [2016] Access this resource online	2016 EBOOKS

Mark

Discovering the soul of service : the nine drivers of sustainable business success.
Berry, Leonard L., 1942-
New York : Free Press, c1999.

c1999
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 B5	8 WEEK LOAN	AVAILABLE

Mark

Managing customer service
Hayes, Jenny.
Aldershot : Gower, 1998.

1998
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	658.812 HAY	UNTIL CLOSING	ASK at the Reading Room

Mark

Managing high-tech services using a CRM strategy.
Blumberg, Donald F.
Boca Raton, Fla. : St. Lucie Press, c2003.

c2003
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 B6	8 WEEK LOAN	AVAILABLE

Mark

Paying attention : a guide to consumer care in the arts

London : Arts Council of England, 1995.

1995
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room Mezzanine	OS 700.941 RAW	4 WEEK LOAN	AVAILABLE

Mark

Performance measurement in service industries : making it work
Fitzgerald, Lin.
London : Chartered Institute of Management Accountants, 1996.

1996
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5549.5 P35 F5	8 WEEK LOAN	AVAILABLE

13 Mark		The professional's guide to business development : how to win business in the professional services Newton, Stephen. London : Kogan Page, c2013 . Access this resource online	c2013 EBOOKS

Mark

Quality of service : making it really work
Edvardsson, Bo, 1952-
London : McGraw-Hill Book Co., 1994.

1994
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 E2	8 WEEK LOAN	AVAILABLE

Mark

Relationship marketing : gaining competitive advantage through customer satisfaction and customer re

New York : Springer, 2000.

2000
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF 5415.55 R3	4 WEEK LOAN	AVAILABLE

16 Mark		Service operations management improving service delivery. Johnston, Robert, 1953- Harlow : Pearson, 2012. Access this resource online	2012 EBOOKS

Mark

Supply chain management : strategy, planning, and operation
Chopra, Sunil, 1960-
Upper Saddle River, N.J. : Prentice Hall, 2001.

2001
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	HF 5415.13 C5	UNTIL CLOSING	ASK at the Reading Room

Mark

Supply chain management : strategy, planning, and operation
Chopra, Sunil, 1960-
Upper Saddle River, N.J. : Pearson Education International, c2004.

c2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	HF 5415.13 C5	UNTIL CLOSING	ASK at the Reading Room

Mark

Supply chain management : strategy, planning, and operation
Chopra, Sunil, 1960-
Upper Saddle River, N.J. : Prentice Hall, c2007.

c2007
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	HF 5415.13 C5	UNTIL CLOSING	ASK at the Reading Room

Mark

Supply chain management : strategy, planning, and operation
Chopra, Sunil, 1960-
Boston, Mass. ; London : Pearson, c2010.

c2010
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	HF 5415.13 C5	UNTIL CLOSING	ASK at the Reading Room

21 Mark		Supply chain management strategy, planning, and operation Chopra, Sunil, 1960- Boston, [Mass.] ; London : Pearson, c2013. Access this resource online	c2013 EBOOKS

Mark

Supply chain management : strategy, planning, and operation
Chopra, Sunil, 1960-
Boston : Pearson, c2013.

c2013
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF 5415.13 C5	7 DAYS	AVAILABLE

23 Mark		Supply chain management : strategy, planning, and operation Chopra, Sunil, 1960- Boston : Pearson, [2016] Access this resource online	2016 EBOOKS

24 Mark		Value proposition design Osterwalder, Alexander. Hoboken, New Jersey : Wiley, 2014. Access this resource online	2014 EBOOKS