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SUBJECTS (1-5 of 5)
Customer Service
1
Mark
  Implementing CRM : from technology to knowledge
Finnegan, David Jesse.
Chichester : Wiley, c2007.   		c2007
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 F5  8 WEEK LOAN  AVAILABLE
2
Mark
  Intelligent enterprise : a knowledge and service based paradigm for industry.
Quinn, James Brian, 1928-
New York : Free Press, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.514 QUI  UNTIL CLOSING  ASK at the Reading Room
3
Mark
  Quality : sustaining customer service.
Taylor, Lynda King.
London : Century Business, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 T2  8 WEEK LOAN  AVAILABLE
4
Mark
  Relationship marketing : successful strategies for the age of the customer.
McKenna, Regis.
USA : Perseus Books Group, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 M1  8 WEEK LOAN  AVAILABLE
5
Mark
  Service breakthroughs : changing the rules of the game
Heskett, James L.
New York : Free Press, 1990.   		1990
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 H5  8 WEEK LOAN  AVAILABLE
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