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SUBJECTS (1-3 of 3)
Customer Services Management Case Studies
1
Mark
  Best practices : building your business with customer-focused solutions.
Hiebeler, Robert.
New York : Simon and Schuster, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 HIE  UNTIL CLOSING  ASK at the Reading Room
2
Mark
  Discovering the soul of service : the nine drivers of sustainable business success.
Berry, Leonard L., 1942-
New York : Free Press, c1999.   		c1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B5  8 WEEK LOAN  AVAILABLE
3
Mark
  Quality : sustaining customer service.
Taylor, Lynda King.
London : Century Business, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 T2  8 WEEK LOAN  AVAILABLE
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