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SUBJECTS (1-2 of 2)
Customer Services Marketing Management
1
Mark
  Services marketing management : a strategic approach.
Kasper, Hans.
Chichester : John Wiley & Sons, c2006.   		c2006
BOOK
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 BJL 5th Floor  HD 9980.5 K1  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 9980.5 K1  8 WEEK LOAN  AVAILABLE
2
Mark
  Services marketing managing the service value chain
Bruhn, Manfred.
Harlow : Financial Times Prentice Hall, 2006. -Access this resource online 		2006
EBOOKS
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