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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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SUBJECTS (1-4 of 4)
Customer Care
1
Mark
12 steps to success through services : a complete programme for winning and keeping customers
Hopson, Barrie, 1943-
London : Mercury, 1989.
1989
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 H7
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 H7
8 WEEK LOAN
AVAILABLE
2
Mark
Customers as partners : building relationships that last.
Bell, Chip.r.
USA : Berrett-Koehler, 1994.
1994
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B4
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 B4
8 WEEK LOAN
AVAILABLE
3
Mark
Keeping customers for life.
Gerson, Richard F.
London : Kogan Page, 1992.
1992
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 G3
8 WEEK LOAN
AVAILABLE
4
Mark
Managing quality customer service.
Martin, William B.
London : Kogan Page, 1989.
1989
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 M3
8 WEEK LOAN
AVAILABLE
