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SUBJECTS (1-50 of 82)
Customer Relations
1
Mark
  12 steps to success through services : a complete programme for winning and keeping customers
Hopson, Barrie, 1943-
London : Mercury, 1989.   		1989
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 H7  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 H7  8 WEEK LOAN  AVAILABLE
2
Mark
  AI strategy for sales and marketing : connecting marketing, sales and customer experience
King, Katie, 1967- author.
London, United Kingdom : KoganPage, 2022.   		2022
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF5415 .K52  7 DAYS  AVAILABLE
 BJL Reading Room 1st floor HDC  HF5415 .K52  7 DAYS  AVAILABLE
 BJL Reading Room 1st floor HDC  HF5415 .K52  7 DAYS  AVAILABLE
Click to view copies/volumes at all libraries
3
Mark
  Brand storm : a tale of passion, betrayal and revenge.
Murray, Will, 1960-
London : Financial Times Prentice Hall, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 59.2 M9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 59.2 M9  8 WEEK LOAN  AVAILABLE
4
Mark
  Brilliant customer service
Stevens, Debra.
Harlow : Prentice Hall, 2010.   		2010
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 STE  UNTIL CLOSING  ASK at the Reading Room
5
Mark
  Building customer loyalty : how you can help keep customers returning.
Glanz, Barbara.a.
USA : Irwin Professional Publishing, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 G5  8 WEEK LOAN  AVAILABLE
6
Mark
  Building great customer experiences
Shaw, Colin, 1928-
Basingstoke : Palgrave Macmillan, 2005.   		2005
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 S5  8 WEEK LOAN  AVAILABLE
7
Mark
  Capturing customers' hearts : leave the competition to chase their pockets.
Clegg, Brian.
Harlow : Financial Times Prentice Hall, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.525 C6  8 WEEK LOAN  AVAILABLE
8
Mark
  Consulting for real people : a client-centred approach for change agents and leaders
Cockman, Peter.
London : McGraw-Hill, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C6  8 WEEK LOAN  AVAILABLE
9
Mark
  Consumers and services.
Gabbott, Mark.
Chichester : John Wiley & Sons Ltd., 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 GAB  UNTIL CLOSING  ASK at the Reading Room
10
Mark
  Creating customer evangelists : how loyal customers become a volunteer sales force
McConnell, Ben.
Chicago, Ill. : Dearborn Trade Pub., c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 M1  8 WEEK LOAN  AVAILABLE
11
Mark
  Creating customer loyalty.
Manchester Open Learning.
London : Kogan Page, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 M2  8 WEEK LOAN  AVAILABLE
12
Mark
  Creating customer value : the path to sustainable competitive advantage.
Naumann, Earl.
USA : Thomson Executive Press, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 N3  8 WEEK LOAN  AVAILABLE
13
Mark
  Culture and positioning as determinant strategy : personality and the business organization.
Ellson, Tony, 1953-
Basingstoke : Palgrave Macmillan, 2004.   		2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.13 E4  8 WEEK LOAN  AVAILABLE
14
Mark
  Customer care.
Bee, Frances.
London : Institute of Personnel and Development, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 BEE  UNTIL CLOSING  ASK at the Reading Room
15
Mark
  Customer care excellence : how to create an effective customer focus
Cook, Sarah, 1955-
London : Kogan Page, 2010.   		2010
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 COO  UNTIL CLOSING  ASK at the Reading Room
16
Mark
  Customer experience management : a revolutionary approach to connecting with your customers.
Schmitt, Bernd H.
New York : Wiley, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.55 S3  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.55 S3  8 WEEK LOAN  AVAILABLE
17
Mark
  The customer experience model
Aliekperov, Adyl, author.
London, England : Taylor & Francis Group, 2020. -Access this resource online 		2020
EBOOKS
18
Mark
  The customer experience model
Aliekperov, Adyl, author.
New York : Routledge, Taylor & Francis Group, [2022]   		2022
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF5415.5 .A436  7 DAYS  AVAILABLE
 BJL Reading Room 1st floor HDC  HF5415.5 .A436  7 DAYS  AVAILABLE
 BJL Reading Room 1st floor HDC  HF5415.5 .A436  7 DAYS  AVAILABLE
Click to view copies/volumes at all libraries
19
Mark
  The customer-funded business : start, finance, or grow your company with your customers' cash
Mullins, John W. (John Walker)
Hoboken, New Jersey : John Wiley & Sons, Inc., [2014] -Access this resource online 		2014
EBOOKS
20
Mark
  The customer-funded business : start, finance, or grow your company with your customers' cash
Mullins, John W. (John Walker)
Hoboken, New Jersey : Wiley, [2014]   		2014
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HG4027.6 .M65 2014  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HG4027.6 .M65 2014  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HG4027.6 .M65 2014  8 WEEK LOAN  AVAILABLE
21
Mark
  The customer learning curve : creating profits from marketing chaos
Hellman, Karl.
Mason, Ohio : Thomson/South-Western, c2004.   		c2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 H4  8 WEEK LOAN  AVAILABLE
22
Mark
  Customer loyalty and success.
Lynch, James John.
Basingstoke : Macmillan, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.8 LYN  UNTIL CLOSING  ASK at the Reading Room
23
Mark
  Customer relationship management
Anderson, Kristin, 1962-
New York : McGraw-Hill, c2002.   		c2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 A5  8 WEEK LOAN  AVAILABLE
24
Mark
  Customer relationship management & customer service

Lansdowne, South Africa : Juta Academic, 2004.   		2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C9  8 WEEK LOAN  AVAILABLE
25
Mark
  Customer relationship management : getting it right!.
Kincaid, Judith W.
Upper Saddle River, N.J. : Prentice Hall PTR, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 K5  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 K5  8 WEEK LOAN  AVAILABLE
26
Mark
  Customer relationship management : integrating marketing strategy and information technology
Zikmund, William G.
Hoboken, N.J. : Wiley, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z6  8 WEEK LOAN  AVAILABLE
27
Mark
  Customer relationship marketing : get to know your customers and win their loyalty
Stone, Merlin, 1948-
London : Kogan Page in association with Marketing magazine, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 S8  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 S8  8 WEEK LOAN  AVAILABLE
28
Mark
  Customer Service

New York, NY : Inc., 2014. -Access this resource online 		2014
VIDEO STREAM
29
Mark
  Customers as partners : building relationships that last.
Bell, Chip.r.
USA : Berrett-Koehler, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B4  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 B4  8 WEEK LOAN  AVAILABLE
30
Mark
  Customers that count : how to build living relationships with your most valuable customers
Cram, Tony.
London : Financial Times Prentice Hall, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.55 C8  8 WEEK LOAN  AVAILABLE
31
Mark
  The discipline of market leaders : choose your customers, narrow your focus, dominate your market
Treacy, Michael.
London : HarperCollins, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 58.9 T7  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 58.9 T7  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 58.9 T7  8 WEEK LOAN  AVAILABLE
32
Mark
  The DNA of customer experience : how emotions drive value
Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2007.   		2007
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 S5  8 WEEK LOAN  AVAILABLE
33
Mark
  Driving customer equity : how customer lifetime value is reshaping corporate strategy
Rust, Roland T.
New York : Free Press, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF5415.5 R9  8 WEEK LOAN  AVAILABLE
34
Mark
  e-Business readiness : a customer-focused framework
Craig, James, 1967-
Boston : Addison-Wesley, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5548.32 C8  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5548.32 C8  8 WEEK LOAN  AVAILABLE
35
Mark
  Email marketing : using email to reach your target audience and build customer relationships
Sterne, Jim, 1955-
New York : John Wiley & Sons, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.1265 S8  8 WEEK LOAN  AVAILABLE
36
Mark
  Emotion marketing : the Hallmark way of winning customers for life
Robinette, Scott.
New York : McGraw-Hill, c2001.   		c2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 R6  8 WEEK LOAN  AVAILABLE
37
Mark
  The end of business as usual : rewire the way you work to succeed in the consumer revolution
Solis, Brian.
Hoboken, N.J. : Wiley, c2012.   		c2012
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.32 S6  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.32 S6  8 WEEK LOAN  AVAILABLE
38
Mark
  The eng@ged customer : the new rules of Internet direct marketing
Brondmo, Hans Peter.
London : Piatkus, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5415.1265 B8  4 WEEK LOAN  AVAILABLE
39
Mark
  Enterprise one to one : tools for competing in the interactive age
Peppers, Don.
New York : Currency Doubleday, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.127 P4  8 WEEK LOAN  AVAILABLE
40
Mark
  Higher profits through customer lock-in : a roadmap
Büschken, Joachim, 1964-
Cincinnati, Ohio : South-Western, 2004.   		2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B9  8 WEEK LOAN  AVAILABLE
41
Mark
  The essential guide to knowledge management : e-business and CRM applications.
Tiwana, Amrit.
Upper Saddle River, NJ : Prentice Hall PTR, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 30.2 T6  8 WEEK LOAN  AVAILABLE
42
Mark
  Free : how today's smartest businesses profit by giving something for nothing
Anderson, Chris, 1961-
New York : Hyperion, c2010.   		c2010
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HF 5415 A5  4 WEEK LOAN  AVAILABLE
43
Mark
  Freedom from command and control : a better way to make the work work
Seddon, John, 1952-
Buckingham : Vanguard Education, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 31 S4  4 WEEK LOAN  AVAILABLE
 BJL Reading Room 1st floor HDC  HD 31 S4  4 WEEK LOAN  AVAILABLE
 BJL Reading Room 1st floor HDC  HD 31 S4  4 WEEK LOAN  AVAILABLE
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44
Mark
  Freedom from command & control : rethinking management for lean service
Seddon, John, 1952-
New York : Productivity Press, c2005.   		c2005
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 31 S4  4 WEEK LOAN  AVAILABLE
45
Mark
  The future of competition : co-creating unique value with customers
Prahalad, C. K.
Boston, Mass. : Harvard Business School Pub., c2004.   		c2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 41 P8  8 WEEK LOAN  AVAILABLE
46
Mark
  The handbook of CRM : achieving excellence in customer management
Payne, Adrian.
Oxford : Elsevier Butterworth-Heinemann, 2006.   		2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 P3  8 WEEK LOAN  AVAILABLE
47
Mark
  Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syst
Johnson, Michael David.
San Francisco : Jossey-Bass, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.335 J6  8 WEEK LOAN  AVAILABLE
48
Mark
  Internal marketing : tools and concepts for customer-focused management
Ahmed, Pervaiz K.
Oxford : Elsevier Butterworth-Heinemann, 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.13 A2  8 WEEK LOAN  AVAILABLE
49
Mark
  The invisible customer : strategies for successful customer service down the wire.
Clegg, Brian.
London : Kogan Page, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 C6  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 C6  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.5 C6  8 WEEK LOAN  AVAILABLE
Click to view copies/volumes at all libraries
50
Mark
  Keeping customers for life.
Gerson, Richard F.
London : Kogan Page, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 G3  8 WEEK LOAN  AVAILABLE
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