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SUBJECTS (1-2 of 2)
Customer Services Case Studies
1
Mark
  Total quality service : how organizations use it to create a competitive advantage.
Brown, Stanley A., 1946-
Scarborough, Ont. : Prentice Hall Canada, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B8  8 WEEK LOAN  AVAILABLE
2
Mark
  Winning at service : lessons from service leaders
Schmidt, Waldemar.
Chichester : Wiley, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 S3  8 WEEK LOAN  AVAILABLE
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