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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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SUBJECTS (1-3 of 3)
Customer Service Management
1
Mark
Contemporary services marketing management : a reader
London : Dryden Press, 1997.
1997
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415 C7
8 WEEK LOAN
AVAILABLE
2
Mark
Customer first : a strategy for quality service.
Walker, Denis.
Aldershot : Gower, 1994.
1994
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.812 WAL
UNTIL CLOSING
ASK at the Reading Room
3
Mark
Customer satisfaction measurement and management : using the voice of the customer.
Naumann, Earl.
Ohio : Thomson Executive Press, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.812 NAU
UNTIL CLOSING
ASK at the Reading Room
