LEADER 00000nam a2200517 i 4500 001 03b32544947 003 UkLoRLUK 008 170419s2017 enk 001 0 eng d 020 9781783301935|qpaperback 020 9781783301942|qhardback 020 1783301937 035 (Coutts)037375268 035 (UK-RwCLS)9781783301935 035 (UkLSE)99148691594202021 035 (StGlU)b32544947 040 UK-RwCLS|beng|erda|cUK-RwCLS 049 |jCU|k03b32544947|lc 049 |jCU|k1199148691594202021|lc 050 4 Z 711 O9 082 04 025.52|223 100 1 Buckley Owen, Tim,|d1948- 240 10 Success at the enquiry desk 245 10 Successful enquiry answering every time :|bthinking your way from problem to solution /|cTim Buckley Owen. 250 Seventh edition /|bfully revised and updated. 264 1 London :|bFacet Publishing,|c2017. 300 xiv, 186 pages ;|c24 cm 336 text|2rdacontent 337 unmediated|2rdamedia 338 volume|2rdacarrier 500 Includes index. 500 Previous edition: 2012. 500 "The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated" --Title page. 500 Originally published as: Success at the enquiry desk : successful enquiry answering - every time. London: Library Association Publishing, 1996. 505 0 Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index. 650 0 Reference services (Libraries)|zGreat Britain. 650 0 Libraries|xCustomer services|zGreat Britain. 650 0 Information services|zGreat Britain|xQuality control. 650 0 Information retrieval. 700 1 Buckley Owen, Tim,|d1948-|tSuccess at the enquiry desk.
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