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008    170419s2017    enk           001 0 eng d 
020    9781783301935|qpaperback 
020    9781783301942|qhardback 
020    1783301937 
035    (Coutts)037375268 
035    (UK-RwCLS)9781783301935 
035    (UkLSE)99148691594202021 
035    (StGlU)b32544947 
040    UK-RwCLS|beng|erda|cUK-RwCLS 
049    |jCU|k03b32544947|lc 
049    |jCU|k1199148691594202021|lc 
050  4 Z 711 O9 
082 04 025.52|223 
100 1  Buckley Owen, Tim,|d1948- 
240 10 Success at the enquiry desk 
245 10 Successful enquiry answering every time :|bthinking your 
       way from problem to solution /|cTim Buckley Owen. 
250    Seventh edition /|bfully revised and updated. 
264  1 London :|bFacet Publishing,|c2017. 
300    xiv, 186 pages ;|c24 cm 
336    text|2rdacontent 
337    unmediated|2rdamedia 
338    volume|2rdacarrier 
500    Includes index. 
500    Previous edition: 2012. 
500    "The seventh edition of Tim Buckley Owen's classic Success
       at the enquiry desk, fully revised and updated" --Title 
       page. 
500    Originally published as: Success at the enquiry desk : 
       successful enquiry answering - every time. London: Library
       Association Publishing, 1996. 
505 0  Introduction: Why thinking skills matter  -- Eight 
       essential thinking skills for successful enquiry answering
       -- 1. What do they really want? -- 2. Why remote enquiry 
       handling is different -- 3. Getting started -- 4. Smarter 
       searching -- 5. Help! Everything's going wrong -- 6. 
       Success! Now let's add some value -- 7. Don't just give me
       another reading list! -- 8. Choosing your toolkit -- 
       Index. 
650  0 Reference services (Libraries)|zGreat Britain. 
650  0 Libraries|xCustomer services|zGreat Britain. 
650  0 Information services|zGreat Britain|xQuality control. 
650  0 Information retrieval. 
700 1  Buckley Owen, Tim,|d1948-|tSuccess at the enquiry desk. 
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