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Record 10 of 18
Record:
Author
Reichheld, Frederick F.
Title
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
Publication Info
Boston, Mass. : Harvard Business School Press, 2001.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 R3
8 WEEK LOAN
AVAILABLE
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Descript
323p.
ISBN
1578516870
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Author
Reichheld, Frederick F.
Subject
Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Customer loyalty.
Alt author
Teal, Thomas, 1937-
Descript
323p.
ISBN
1578516870
Author
Reichheld, Frederick F.
Subject
Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Customer loyalty.
Alt author
Teal, Thomas, 1937-
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 R3
8 WEEK LOAN
AVAILABLE
Subject
Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Customer loyalty.
Descript
323p.
Alt author
Teal, Thomas, 1937-
ISBN
1578516870
Persistent link to this item
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