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Author Reichheld, Frederick F.
Title The loyalty effect : the hidden force behind growth, profits and lasting value.
Publication Info Boston : Harvard Business School Press, 1996.


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 BJL Teaching Reserve  658.4 REI  UNTIL CLOSING  ASK at the Reading Room
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Descript 323 p.
ISBN 0875844480
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Author Reichheld, Frederick F.
Subject Customer relations.
Consumer satisfaction.
Job satisfaction.
Alt author Teal, Thomas, 1937-
Descript 323 p.
ISBN 0875844480
Author Reichheld, Frederick F.
Subject Customer relations.
Consumer satisfaction.
Job satisfaction.
Alt author Teal, Thomas, 1937-
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.4 REI  UNTIL CLOSING  ASK at the Reading Room

Subject Customer relations.
Consumer satisfaction.
Job satisfaction.
Descript 323 p.
Alt author Teal, Thomas, 1937-
ISBN 0875844480
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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