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Author Buckley Owen, Tim, 1948-
Uniform Title Success at the enquiry desk
Title Successful enquiry answering every time : thinking your way from problem to solution / Tim Buckley Owen.
Publisher London : Facet Publishing, 2017.
Edition Seventh edition / fully revised and updated.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  Z 711 O9  8 WEEK LOAN  AVAILABLE
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Descript xiv, 186 pages ; 24 cm
Content text
Media unmediated
Carrier volume
Edition Seventh edition / fully revised and updated.
Note Includes index.
Previous edition: 2012.
"The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated" --Title page.
Originally published as: Success at the enquiry desk : successful enquiry answering - every time. London: Library Association Publishing, 1996.
Contents Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index.
ISBN 9781783301935 paperback
9781783301942 hardback
1783301937
 Click on the terms below to find similar items in the catalogue
Author Buckley Owen, Tim, 1948-
Subject Reference services (Libraries) -- Great Britain.
Libraries -- Customer services -- Great Britain.
Information services -- Great Britain -- Quality control.
Information retrieval.
Alt author Buckley Owen, Tim, 1948- Success at the enquiry desk.
Descript xiv, 186 pages ; 24 cm
Content text
Media unmediated
Carrier volume
Edition Seventh edition / fully revised and updated.
Note Includes index.
Previous edition: 2012.
"The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated" --Title page.
Originally published as: Success at the enquiry desk : successful enquiry answering - every time. London: Library Association Publishing, 1996.
Contents Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index.
ISBN 9781783301935 paperback
9781783301942 hardback
1783301937
Author Buckley Owen, Tim, 1948-
Subject Reference services (Libraries) -- Great Britain.
Libraries -- Customer services -- Great Britain.
Information services -- Great Britain -- Quality control.
Information retrieval.
Alt author Buckley Owen, Tim, 1948- Success at the enquiry desk.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  Z 711 O9  8 WEEK LOAN  AVAILABLE

Subject Reference services (Libraries) -- Great Britain.
Libraries -- Customer services -- Great Britain.
Information services -- Great Britain -- Quality control.
Information retrieval.
Descript xiv, 186 pages ; 24 cm
Content text
Media unmediated
Carrier volume
Note Includes index.
Previous edition: 2012.
"The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated" --Title page.
Originally published as: Success at the enquiry desk : successful enquiry answering - every time. London: Library Association Publishing, 1996.
Contents Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index.
Alt author Buckley Owen, Tim, 1948- Success at the enquiry desk.
ISBN 9781783301935 paperback
9781783301942 hardback
1783301937
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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